Although we want our products to always work as expected, a problem occurs in a very small percentage of cases. We are very sorry if this happens, but sometimes items supplied directly by the manufacturer may not work properly. In short, neither you nor zincoccasions Could have done anything to avoid this problem.
If there is a manufacturer's warranty, the terms and conditions including contact details are usually printed on the packaging. If you can't find them or the warranty is covered by zincoccasions And not the manufacturer, we will be happy to give you the necessary information.
Return is authorized if zincoccasions Receives the request within 30 calendar days after delivery. All returns must be enough zincoccasions In its entirety (original packaging and contents) within 14 calendar days of return. zincoccasions Will cover the return shipping costs of a damaged or defective product.
To request warranty information or a return of a defective item, please contact us with a description of the damage/defect and include photos of the product to speed up the return process.
Refunds for defective or damaged products are granted once zincoccasions Article receives. If, after inspection, the product is found to be free of defects, the cost of the label will be deducted from the refundable amount together with a 15% restocking fee.
EXCHANGE NOTICE / NON-DEFECTIVE PRODUCT
We generally offer a 30-day return policy, but please note that some items cannot be returned due to their nature. This is stated on the product page. Do not open the product if you do not intend to keep the purchased item. All returns must be complete (with all original packaging and contents) and in working condition. You have to arrive zincoccasions Within 14 calendar days of their return authorization; Prior authorization is required within 30 days of delivery.
In the event of a change in cancellation of returns, the shipping costs of the original order will not be credited and the costs of returning the item will not be covered.
Refunds are granted once to change your mind zincoccasions Article receives. Depending on the condition of the returned item, a partial refund may be made. Refunds for a change of opinion to our partners will be made once the customer has contacted our support team to let us know that the package has been shipped and the returned item has been scanned for return zincoccasions.
Easy online refund
You can now use our simple online return form to return items by mail via UPS:
STARTUP RETURNS
Access the online return form with your order number and invoice code.
Select the items you want to return and let us know why you want to return them.
Print a shipping label (you are responsible for returning).
Pack the items.
Drop them off at a UPS pickup location.
Do you have any other questions? Try to search or contact us at Although we want products to always work as expected, a problem occurs in a very small percentage of cases. We are very sorry if this happens, but sometimes items supplied directly by the manufacturer may not work properly. Overall neither you nor zincoccasions Could have done anything to avoid this problem.
If there is a manufacturer's warranty, the terms and conditions including contact details are usually printed on the packaging. If you can't find them or if the warranty is through zincoccasions And not the manufacturer, we will be happy to give you the necessary information.
If the return is caused by the consumer, the consumer should be responsible for the shipping fees. The specific fee should be based on the express companies you choose.
If due to our reasons, the goods received are damaged or incorrect, and the consumer is not required to bear the shipping costs for this reason.