FAQs

We are happy that you are contacting us! Do you have any questions about your order? Please read our FAQ first as they cover the most frequently asked questions. If you can't find an answer here, you can contact us at any time.

Where is my package?

After an order, it usually takes 1–2 business days to process and 4–6 business days for delivery if the order was placed before 5pm.
If this deadline has passed, please contact our customer support team.

Where can I find my tracking number?

Once your order is shipped, you will automatically receive a tracking number via email.
Also check your spam folder as our emails sometimes end there. Please note that the tracking link may not be activated for a short time.

How can I track my order?

You can track your order using the tracking number you received via email.
Enter the number on our Tracking page  to see the status of your delivery.

I am not satisfied with my package

Please visit our Returns and refunds page to return your package.

If you can't find your answer here, you can contact us at any time: